Terms of Service

Last updated: 21 August 2026.

These terms govern the use of the Omni.ba web application (the “Service”). The Service is provided by UniCode d.o.o., Brčko District, Bosnia and Herzegovina (the “Provider”, “we”). By registering an account, using the trial period or paying a subscription, you confirm that you have read these terms and that you accept them in full.

1. Definitions

Customer — a business entity (company, trade, sole proprietorship) that opens an account.
Company account — the Customer’s separate space within the Service.
Customer data — everything the Customer enters or imports: clients, items, work orders, documents, products, expenses and similar.
Omni AI — the set of Service features that use a language model, described in section 7.

2. The Service is intended for business use only

Omni.ba is offered to business entities only, for the purposes of their business activity. It is not intended for consumers within the meaning of consumer protection legislation. By opening an account you declare that you are entering into this contract within your business activity, and that consumer protection legislation — including the right of unilateral withdrawal and refund — does not protect you in this relationship.

3. Account, access and security

You are responsible for the accuracy of the data on your account, for keeping your credentials safe, and for every action performed from your account or from the accounts of users you have authorised yourself. You must notify us immediately of any suspected unauthorised access. We are not liable for damage caused by a shared password, a lost device or the actions of your employees.

4. Trial period, subscription and billing

Registration includes a 7-day free trial, with no card and no obligation. After the trial, continued use requires a subscription, paid per company, monthly or annually in advance, for the period selected on the pricing page and in the amount published there. Payment is made by card (Visa, Mastercard, Maestro) through Dodo Payments, which is the merchant of record for that payment and issues the invoice, or by payment slip or bank transfer; the payment details are shown in the application (Subscription, labelled “Pretplata” in the app). How card payment works technically is described on the Payment security page.

Subscription fees are non-refundable. The subscription is charged for the billing period in full and is not returned, not even in part — not on cancellation mid-period, not for non-use of the Service, not because the business ceased operating, not because you are dissatisfied with the features, and not because you failed to turn off automatic renewal before the charge. The free trial exists so that you can assess whether the Service suits you, and it is the only means of assessment provided before payment.

An incorrect charge is not a subscription payment, and we correct it. The provision above applies to a Service that was paid for and delivered. If an amount was charged twice, in the wrong amount, after cancellation or without any action on your part, we return it in full, to the same card or account it was paid from. This is a correction of an incorrect charge, not a refund of a subscription. The procedure and the deadlines are set out on the Refunds and Complaints page.

If payment is not made, the Service moves into a locked state: your data remains saved and visible, but changes are disabled until the payment is recorded. We may change the price with at least 30 days’ notice; continued use after the new price takes effect means you accept it.

5. Cancellation, termination and deletion of data

You may cancel the subscription at any time, with no contractual commitment and no notice period; cancellation takes effect at the end of the paid period and does not create a right to a refund. Until the paid period expires the Service works unchanged — cancelling does not lock your access immediately. You can export your data from the application at any time (Settings → Export all, labelled “Postavke → Izvezi sve” in the app), and we recommend that you do so before cancelling.

After the subscription ends we keep your data for 90 days, after which we may delete it permanently without further notice. We may terminate the contract and revoke access immediately in the event of non-payment, breach of these terms, abuse, or actions that endanger the security and stability of the system.

6. The Service is provided “as is”

We provide the Service “as is” and “as available”, without any warranties, express or implied, including warranties of fitness for a particular purpose, uninterrupted operation, accuracy or error-free performance. We do not guarantee any particular availability or support response time, and we have no agreed SLA. The Service depends on third parties (hosting, database, internet, the AI model provider) and their outage is not our responsibility.

We may change, extend or discontinue features. We try to announce this in advance, but discontinuing a feature does not create a right to a refund or compensation.

7. Omni AI — artificial intelligence

Omni AI uses a third-party language model. Language models make mistakes and can produce a statement that sounds convincing but is untrue (a so-called hallucination). That is not a defect of the Service but a property of the technology, and these terms expressly acknowledge it.

Everything Omni AI offers — items read from paper, a suggested price, a draft quote, an answer to a question, the daily overview — is a draft and a suggestion, never final data. You must check it before use.
Omni AI writes nothing without your explicit confirmation. Until you click to confirm, no item exists in your data. By clicking you confirm that you have reviewed the content and that you take responsibility for it.
Omni AI is not legal, tax, accounting, medical or any other professional advice, and must not be used as such.
We are not liable for decisions you make on the basis of Omni AI output, nor for damage arising from inaccurate, incomplete or invented content — including misread quantities and prices, misrecognised names, incorrect amounts and wrong conclusions drawn from your data.
The number of queries and scans is limited by a monthly quota per company. We may change the quota, the model and the way it works without prior notice.

8. Omni is not accounting software

Omni.ba is an operational tool for running a business, not an accounting system. It has no general ledger, no chart of accounts, no payroll, no KIF/KUF books, no VAT return, no fiscalisation and no e-invoicing. The amounts, tax rates, numbering and content of the documents you issue are checked and confirmed by you, and you alone are responsible for your business complying with the regulations, as well as for cooperating with your accountant and the competent authorities. We are not liable for any tax, misdemeanour or other consequences arising from this.

9. Your data, export and backups

Customer data remains the property of your company. You are responsible for its accuracy and lawfulness, and for having the right to process it, including data about your own clients. We maintain technical protection measures and regular backups, but we do not guarantee that data can be restored in every case. Data export is available to you at any time, and exporting regularly is your responsibility.

10. Acceptable use

You must not use the Service for unlawful purposes, to store content you have no right to, to attempt to access the data of other companies, to circumvent limits and quotas, for automated scraping of content, or to build a competing product. Sharing a single account between several companies is prohibited.

11. Intellectual property

The software, the design, the texts and the Omni.ba logo are our property. The subscription grants you a non-exclusive, non-transferable right to use the Service while it lasts, and nothing more. Copying, decompiling and reselling are prohibited.

12. Limitation of liability

To the extent permitted by the applicable law, we are not liable for indirect damage: lost profit, lost business, loss of data, business interruption, loss of reputation, or damage caused to you by a third party.

Our total liability on any basis, for all claims taken together, is limited to the amount of the subscription you actually paid us in the last three months before the damaging event occurred. If there was no payment in that period (for example, during the trial), our liability is limited to zero.

This limitation does not exclude liability that cannot be excluded by law, including intent and gross negligence.

13. Indemnity

You undertake to indemnify us against third-party claims arising from your use of the Service, from content you have entered, or from your breach of the regulations — including claims by your own clients and claims relating to the protection of personal data that you entered.

14. Force majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control: an internet or power grid outage, a failure or shutdown of the hosting, database or AI model provider, a cyber attack, a natural disaster, war, a strike or a decision of a competent authority.

15. Changes to these terms

We may update these terms from time to time. We will notify you of material changes in the application or by e-mail at least 15 days before they take effect. Continued use after that period means you accept the amended terms; if you do not accept them, cancel your subscription before they take effect.

16. Governing law and jurisdiction

These terms are governed by the law of Bosnia and Herzegovina. The court with subject-matter jurisdiction in Brčko District BiH has jurisdiction over all disputes. If any provision is found to be void, the remaining provisions stay in force.

17. Contact

"UniCode" (Jedinstveni kod) društvo sa ograničenom odgovornošću za proizvodnju, trgovinu i usluge, Brčko distrikt BiH
(short form: UniCode d.o.o.) · Brka bb, 76100 Brčko distrikt BiH
TIN (JIB) 4600493000006 · VAT number 600493000006
Entered in the court register under number 96-01-0014-22, Osnovni sud Brčko distrikta BiH
Phone: 062 080 246 · E-mail: podrska@omni.ba